Ordering Information

Orders can be placed online at www.electroniccentre.co.uk.

Items marked as “Pre-Order” are awaiting stock arrival.

Contact Details

Telephone: +44 (0)28 9032 7357 (Monday–Saturday, 9:00am–5:30pm)
Online Chat: Monday–Saturday, 9:00am–5:30pm
Email: Sales@electroniccentre.co.uk

Ordering online is secure and straightforward. Select your item, choose options, and proceed through checkout.

Delivery Charges

UK Mainland & Northern Ireland

Standard delivery is £6.95 for orders under £75 and free for orders over £75.

Estimated delivery time: 2–6 working days (Monday–Friday), depending on size, weight, and location.

Orders must be placed before 3:00pm for processing.

Delivery times are estimates and not guaranteed.

Ireland

Standard delivery is £18 for orders under £75 and free over £75.

Estimated delivery time: 2–6 working days (Monday–Friday).

Orders must be placed before 1:00pm for processing.

Delivery times are estimates and not guaranteed.

Additional Delivery Charges

Oversized or heavy items may incur additional delivery charges. We will contact you before dispatch if this applies.

Next Working Day Delivery (UK Mainland & Northern Ireland)

Next working day delivery is available Monday–Friday.

Orders must be placed before the cut-off time shown at checkout.

Please note:

This is not a guaranteed service
Delays may occur due to courier or external factors
Excludes Saturdays unless a Saturday service is selected

Saturday Delivery

Available at an additional cost. Please call 02890 327357 for pricing before ordering.

Scottish Islands & Offshore

Additional charges may apply. Please contact us for a quote before ordering.

Rest of Europe

Delivery starts from £30. Final cost depends on size, weight, and destination. We will confirm after receiving your order.

Click & Collect

Valid photo ID must be presented when collecting all orders.

Delivery Issues (Lost or Damaged Items)

If your order arrives damaged or is not delivered, please notify us within 48 hours so we can investigate with the courier and resolve the issue.

Online Order Cancellations

Orders may be cancelled before dispatch by emailing Sales@electroniccentre.co.uk.

Direct-shipped items require at least 24 hours’ notice and may not be cancellable once dispatched.

Returns Policy

Online Returns (Change of Mind / Unsuitable Items)

Returns must be authorised before being sent back. A valid RMA number is required.

Contact: +44 (0)28 9032 7357

Items returned without an RMA may be refused.

Items may be returned within 14 days of delivery if:

Unused and unopened
In perfect resaleable condition
All original packaging, manuals, and accessories included
Proof of purchase included

We ask that issues are reported as soon as reasonably possible to help resolve them efficiently.

Restocking Fee

A restocking fee of up to 10% may apply depending on the condition of returned goods.

Return Costs

Customers are responsible for return shipping and insurance unless the item is faulty, incorrectly supplied, or damaged in transit.

Non-Returnable Items (Unless Faulty)

Special order / non-stock items
Seasonal items
Media, software, and serial key products
Sealed blister packs once opened
Consumables once opened or used
Power supplies, batteries, leads, lamps, adaptors, and cut cables
Wearable audio products (earphones, headphones, headsets, microphones) due to hygiene reasons
Turntable cartridges and styli
Turntables supplied with cartridges or styli
Reception-related issues caused by location or signal conditions
Sale items (for change of mind only)

This does not affect your statutory rights if goods are faulty, not as described, or incorrectly supplied.

In-Store Returns (Change of Mind)

We may offer an exchange or credit note within 7 days of purchase for unused items.

Items must be:

Unused and unopened
In original packaging
With proof of purchase

Faulty Items (Online & In-Store)

Faulty items reported within 30 days of purchase or delivery may be eligible for a refund, replacement, or repair depending on the fault and product.

We may repair, replace, or refund depending on the circumstances.

Faults should be reported as soon as reasonably possible.

For online returns, an RMA number must be obtained before return.

Inspection & Testing

Returned items may be inspected and tested to determine the cause of the fault.

If no fault is found, the item will be returned and return costs will apply.

All items must be returned complete with packaging, accessories, manuals, and all supplied components.

Warranty Terms

All products include a 1-year manufacturer’s warranty covering manufacturing defects only.

Warranty Exclusions

The warranty does not cover:

Accidental damage or misuse
Incorrect use or use outside intended purpose
Wear and tear
Environmental damage (moisture, heat, dust, power surges)
Modifications or unauthorised repairs
Incorrect power supply or accessories
Lack of maintenance or care
User error or failure to follow instructions
Change of mind or unwanted items

Repairs After 30 Days

If a fault occurs after 30 days but within the warranty period, we may:

Refer you to a repair centre, or
Arrange inspection/repair

Warranty exclusions still apply.

This does not affect your statutory rights.

Deposits, Credit Notes & Fees

Deposits for uncollected reserved goods are non-refundable and non-transferable
Pre-paid hire deposits are non-refundable and non-transferable
Workshop inspection/testing fees are non-refundable and non-transferable
Credit notes are valid for 12 months from issue

Returns Address

Electronic Centre
16 College Square East
Belfast
Northern Ireland
United Kingdom
BT1 6DE

Delivery & Returns